FAQ

Ordering

Do you sell subscriptions?
No. Every order on this store is a one-time purchase. We will never bill you on a recurring basis and there is nothing to cancel.

Can I change or cancel my order?
Email support@tryavanera.com as soon as possible with your order number. Orders begin processing quickly, and we will do what we can before yours ships.

Which payment methods do you accept?
All major credit and debit cards, plus the wallet options shown at checkout. Payment is processed securely by Shopify; we never see or store your card details.

Shipping

Where do you ship?
The United States, Canada, United Kingdom, Australia, New Zealand, Malaysia and Singapore.

How long will my order take?
Orders are processed within 1–2 business days. Delivery time then depends on your destination and carrier. You will get a tracking link by email as soon as your order ships. Full details are in our Shipping Policy.

Will I pay customs or duties?
International orders may attract import duties or taxes set by your own country. These are not collected by us and are the recipient's responsibility.

My order has not arrived.
Email support@tryavanera.com with your order number and we will track it down.

Returns & refunds

What is your guarantee?
A 30-day money-back guarantee. If you are not satisfied, contact us within 30 days of delivery and we will refund the purchase price. See our Refund & Returns Policy.

Do I have to send the product back?
You do not need to return an opened product to qualify. We may ask you to return unopened items.

How long does a refund take?
Refunds go back to the original payment method. After we process it, your bank or card issuer may take a further 5–10 business days to post it.

Products

How do I take it?
Dosage and directions are printed on the label and shown on each product page. Take as directed and do not exceed the stated serving.

Is it safe for me?
Our products are dietary supplements, not medicines, and are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant or nursing, have a medical condition, or take prescription medication, speak to a qualified healthcare professional before starting any supplement.

Contact

Email support@tryavanera.com. We answer every message.