Shipping policy

Shipping Policy

We currently ship to the United States, Canada, United Kingdom, Australia, New Zealand, Malaysia and Singapore.

Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed over a weekend or holiday begin processing on the next business day.

Delivery

Delivery times vary by destination and by the carrier serving your address. You will receive a confirmation email with tracking as soon as your order ships, so you can follow it from dispatch to delivery.

Shipping charges

Shipping charges, where they apply, are shown at checkout before you pay. Where an offer includes free shipping, that is applied automatically to the qualifying order.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are set by your local authorities, are not collected by us, and are the responsibility of the recipient.

Incorrect addresses

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.

Problems with a delivery

If your order has not arrived, or arrives damaged, email support@tryavanera.com with your order number and we will make it right. See also our Refund & Returns Policy.