Refund policy

Refund & Returns Policy

We stand behind every Avanera product with a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us within 30 days of delivery and we will refund the purchase price.

How to request a refund

Email support@tryavanera.com with your order number and the reason for the request. Our team will reply with next steps. We may ask you to return any unopened items; you do not need to return an opened product to qualify for the guarantee.

How refunds are issued

Approved refunds are returned to the original payment method. Once we process the refund, your bank or card issuer may take a further 5–10 business days to post it to your account. Shipping charges, where they were paid, are not refunded unless the order arrived damaged or incorrect.

Damaged, incorrect or missing orders

If your order arrives damaged, is incorrect, or does not arrive, contact support@tryavanera.com within 30 days of the expected delivery date and we will replace it or refund it in full.

Cancellations

Orders begin processing quickly. If you need to change or cancel an order, email us as soon as possible and we will do what we can before it ships. All purchases are one-time; we do not operate subscriptions and we will never bill you on a recurring basis.

Questions

Email support@tryavanera.com and we will get back to you.